Microsoft Dynamics

Customer Engagement

Break down your data silos and connect Customers, Products, People and Processes.

We focuses on Dynamics 365 providing insights and expertise to build and support fixed priced solutions that increase productivity and accelerate digital transformation.

Key Benefits

Increase Productivity

Stop wasting time through duplicated effort and disconnected apps.

Empower your teams to work smarter using connected and familiar Microsoft tools.

Engage Customers

Improve the quality and consistency of your service.

Centralise data and develop connected processes that will delight customers and earn trust.

Protect Data

Safeguard your data to ensure robust security and privacy.

Leading security features will protect your data in the cloud and simplify user management.

Reports & KPI’S

Instant detailed Reports & KPIs to track statistics, gauge and measure for improvement.

We can help you buy Microsoft Dynamics, making sure you only pay for what you really need right now.

 

What You Get

The following solutions, apps and entitlements are included with each Dynamics 365 Customer Engagement ‘Enterprise’ licence:

 

Sandbox Environments, Mobile Apps, Knowledge Capabilities, Power Apps, Integrated Web Portal, Gamification, Microsoft Flow, Embedded AI Capabilities, Generous Cloud Storage, Microsoft Office Online, Outlook App, Microsoft Forms Pro

Each Dynamics 365 app features predictive insight and actionable next steps thanks to embedded machine learning and artificial intelligence. The user interface connects with Office 365 thanks to a shared data platform, so you can easily navigate and switch between Dynamics 365 apps and Outlook, Excel, Sharepoint and more.

Dynamics 365 Unified Interface

 

Embedded Intelligence

 

Collect data throughout your business and use embedded Power BI analytics to gain insight and drive smart decisions across all apps. With Power BI, you can access real-time insights from your data so that you can instantly monitor your key performance metrics, spot trends and drill down to uncover insights within a single dashboard.

 

Common Platform

 

Unlock the potential of Dynamics 365 and Office 365 with the Microsoft Power Platform (PowerApps, Microsoft Flow and Power BI) supported by a Common Data Model that brings your data together and connects to hundreds of data sources out of the box.

 

Enable people to do their best work by unifying relationships, processes, and data with comprehensive business applications connected through a single, secure and scalable cloud platform.

Microsoft Dynamics 365 Customer Engagement Apps 

Sales

Go beyond sales force automation to better understand customer needs, engage more effectively, and win more deals. With Dynamics 365 for Sales, sellers can focus on the best opportunities, gain actionable insights, get a complete view of their prospects and feel assured that data is correct and easily accessible.

Customer Service 

Earn loyalty by giving agents complete information so they can provide a seamless support.  Built-in intelligence means that not only can you deliver faster and more personal customer service, but also ensures you can add value to every transaction.

Project Service

Complete projects on time and on budget with integrated project tools. Dynamics 365 includes a range of templates to support you in building project plans. It will show you who is working on what and how the project currently stands.

Marketing

Transform your customer journey through personalised experiences and high-quality engagements. Move beyond basic email marketing with marketing automation by connecting Dynamics 365 with ClickDimensions or dotmailer. Connect sales and marketing, automate processes and make smarter decisions to maximise marketing ROI.

Field Service

Optimise scheduling, assign the most suitable technicians to work orders and empower teams with the tools they need to increase client satisfaction. With Dynamics 365 for Field Service quickly find and schedule the best resource for each job and turn service calls into a strategic advantage. It provides everything you need - from optimised work order scheduling to predictive maintenance.

Unified Interface

The Dynamics 365 user interface connects modules and apps so they are accessible in one location with a consistent experience across any browser, device and screen size.

Your Dynamics 365 Project

Our Focus
We have implemented and supported Microsoft solutions for more than 15 years and we are 100% focused on Dynamics solutions.
Boutique
We are a small team by design with only highly experienced consultants.
Your Success
We are fully invested in your success by adding our experience to your requirements and building a solution that will work now and be flexible enough to cope with changes in the future.
Platform
One of the unique offers we make is that we have deep knowledge and experience across the entire Dynamics Platform, from technical aspects to build custom apps and interfaces through functionality and business intelligence.